At 9Teachernews, our goal is to ensure you are completely happy with your purchases. If for any reason you are not satisfied with your recent purchase, please reach out to our customer support team. We are dedicated to finding the best solution and resolving any issues you may have.

If you receive a wrong or defective item, we apologize for any inconvenience. To help us correct the problem, please contact us at [email protected] with the following details:

  • Your name
  • Your order number and product name (found in your order confirmation email)
  • A picture of the defective or incorrect item

We assure you that once we receive your message, we will promptly investigate and provide a suitable solution.

Please note that we do not offer exchanges or returns for size-related issues unless it is our error in sending the wrong size or faulty items. However, if there are any issues with sewing or printing, we are happy to assist you. Just contact us, and we will guide you through the necessary steps.

Your satisfaction is our top priority. If you experience any of the following problems, we will replace the item at no extra cost to you:

  • Non-receipt of the product within the guaranteed time (30 business days).
  • Receipt of a wrong item (incorrect customized information, wrong product, or blurry product).
  • Receipt of a damaged product (broken).

If you prefer not to receive a replacement, you can request a refund. However, please keep in mind that our products are custom printed specifically for you, so we do not accept general returns.

Our refund policy is valid for 30 days from the date you receive the products. After this period, we regret that we cannot offer refunds or exchanges.

Please note that we do not process refunds in the following cases:

  • Non-delivery due to factors within your control (e.g., incorrect shipping address, failure to receive the delivery, not picking up packages as requested).
  • Non-delivery due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters, tracking showing “delivery,” but the item is lost).
  • Products that have been washed, worn, or used.

If you need to request a refund, please do so within 30 days after the guaranteed delivery period (30 days) has expired. You can start the refund process by sending an email to [email protected].

Once your refund request is approved, we will credit the refund amount to your account or original method of payment within 7 business days.

Thank you for choosing 9Teachernews. We are here to assist you with any inquiries or concerns you may have, and your satisfaction is our top priority.